Promotions

To access and track available bonuses and promotions, most online casinos provide easy-to-navigate tools within your player account.

How to access and track bonuses and promotions:

• Promotions Page: Typically have a dedicated promotions page where you can find all current offers, including welcome bonuses, free spins, and reload bonuses.
   
• Account Dashboard: Within your account, there is often a section that displays any active bonuses, along with their terms and progress (e.g., wagering requirements or remaining free spins).
   
• Email and Notifications: We send regular updates about new promotions and bonus eligibility via email or direct notifications within your account.
   
• Loyalty or VIP Sections: If you're part of a loyalty or VIP program, there may be exclusive bonuses or promotions that are tracked within the same section of your account.
   

There are several reasons why players may not receive a bonus, and it’s important to review the terms and conditions to ensure eligibility. 

Common reasons for not receiving a bonus:

• Unmet Bonus Requirements: Bonuses often have specific requirements, such as making a minimum deposit, using a promo code, or meeting a certain game eligibility.
   
• Expired Bonus: Many bonuses have expiration dates, so if a bonus is claimed after it’s expired, it may not be credited.
   
• Incorrect Account Details: If your account details (e.g., email or payment method) are not verified or updated, the system may not recognize you as eligible for the bonus.
   
• Bonus Restrictions: Some bonuses are available only in specific countries or regions, and if you are in a restricted location, you may not be eligible.
   
• Wagering Requirements Not Met: If you have previous bonuses with ongoing wagering requirements, you may not be eligible for new bonuses until these conditions are completed.
   
• Bonus Opt-In Issues: Some bonuses require players to opt in, either manually or through a specific action like depositing or signing up.
   
• Technical Issues: Occasionally, technical issues may prevent a bonus from being credited, which can be resolved by contacting support.
   

Why checking the terms matters:
To avoid missing out on bonuses, it’s essential to review all promotional terms and conditions. This will ensure you understand the eligibility criteria, deadlines, and any other requirements.